Payment Policy
Secure payments powered by Thawani Pay
At Chapters Event 2026, we prioritize the security of your payment information. All transactions are processed securely through Thawani Pay, Oman's trusted payment gateway. This policy outlines our payment procedures, accepted methods, and security measures.
Bank-Level Security
Your payment information is encrypted and processed directly by Thawani Pay. We never store your full credit card details on our servers. Our payment system is PCI DSS compliant and uses 256-bit SSL encryption.
Accepted Payment Methods
Visa
All Visa credit and debit cards accepted. Secure 3D authentication required.
Mastercard
All Mastercard credit and debit cards accepted. SecureCode verification supported.
Thawani Wallet
Instant payments using your Thawani Wallet balance. Fastest processing time.
Maal (Oman Net)
Direct debit from your bank account via Oman Net's Maal service.
Currency
All transactions are processed in Omani Rial (OMR). If you are paying with a card issued in another currency, your bank will handle the conversion at their prevailing exchange rates. Additional foreign transaction fees may apply based on your card issuer's policies.
How Payments Work
Select Your Tickets
Choose your preferred days and quantity. Your cart will show the total in OMR.
Secure Checkout
You'll be redirected to Thawani Pay's secure payment page to complete your transaction.
Authentication
Depending on your card, you may need to complete 3D Secure authentication (OTP or bank app).
Confirmation
Once payment is successful, you'll receive your tickets via email and WhatsApp instantly.
Security Measures
256-Bit SSL Encryption
All data transmitted between your browser and our servers is encrypted.
PCI DSS Compliance
Thawani Pay meets the highest security standards for payment processing.
3D Secure Authentication
Additional layer of security for online card transactions.
Fraud Monitoring
Real-time fraud detection systems protect every transaction.
No Card Storage
We never store your full credit card details on our servers.
Secure Webhooks
All payment notifications are verified with HMAC signatures.
Failed or Declined Payments
If your payment fails or is declined, please check the following:
- Ensure your card has sufficient funds or credit limit
- Verify that your card is enabled for online transactions
- Check that your billing address matches your card statement
- Contact your bank if the transaction is being blocked
No charges are made for failed transactions. If you continue to experience issues, please contact our support team for assistance.
Refunds and Chargebacks
Refunds are processed in accordance with our Refund Policy. When a refund is approved:
- Refunds are issued to the original payment method used for the purchase
- Processing time varies by payment method (see Refund Policy for details)
- You will receive an email confirmation once the refund is processed
- Partial refunds may be issued for certain circumstances as outlined in our Refund Policy
Receipts and Invoices
A payment receipt is automatically sent to your email address upon successful purchase. If you require a formal VAT invoice for business purposes, please contact us at nada.alkhatri@LP.com with your order number and business details.
Payment Terms
- All prices are inclusive of applicable taxes unless otherwise stated
- Payment must be made in full at the time of purchase
- Tickets are not reserved until payment is successfully completed
- We reserve the right to refuse service or cancel orders suspected of fraud
- Multiple failed payment attempts may result in temporary account suspension
Payment Support
For payment-related inquiries or issues, please contact our support team:
By making a payment on our website, you agree to this Payment Policy and authorize us to charge your selected payment method for the total amount of your purchase. All transactions are final unless otherwise specified in our Refund Policy.