Privacy Policy
Last updated: February 2026
At Chapters Event 2026, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and safeguard your information when you purchase tickets or attend our event.
1. Information We Collect
1.1 Personal Information
When you purchase tickets or register for Chapters Event 2026, we may collect:
- Contact Information: Name, email address, phone number
- Billing Information: Billing address, payment method details (processed securely via Thawani Pay)
- Attendee Information: Names of all ticket holders for multi-ticket purchases
- Account Information: Login credentials if you create an account
1.2 Automatically Collected Information
When you visit our website, we automatically collect:
- Device Information: IP address, browser type, operating system
- Usage Data: Pages visited, time spent on site, referral sources
- Location Data: General geographic location based on IP address
- Cookies: See our Cookie Policy below for details
1.3 Event Attendance Information
During the event, we may collect:
- Entry and exit times (via ticket scanning)
- Photographs and video footage of the event
- Feedback and survey responses
- WiFi usage data (if you connect to venue WiFi)
2. How We Use Your Information
We use your personal information for the following purposes:
2.1 Ticket Processing
- Processing your ticket purchase and payment
- Generating and delivering your digital tickets
- Verifying your identity at the event entrance
- Managing ticket transfers or refunds (if applicable)
2.2 Communication
- Sending ticket confirmations and receipts
- Providing event updates and important notices
- Sending reminders before the event
- Responding to your inquiries and support requests
2.3 Marketing (With Consent)
With your explicit consent, we may use your information to:
- Send promotional offers for future events
- Share news and updates about our organization
- Provide personalized recommendations
You can opt out of marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly.
2.4 Legal Compliance
We may use your information to comply with legal obligations, including:
- Tax reporting and accounting requirements
- Law enforcement requests (when legally required)
- Fraud prevention and security measures
- Health and safety regulations
3. How We Share Your Information
We do not sell your personal information. We may share your data with:
3.1 Service Providers
- Thawani Pay: For secure payment processing
- Email Service Providers: For sending tickets and communications
- Hosting Providers: For website and data storage
- Analytics Providers: For website performance monitoring
3.2 Event Partners
We may share aggregated, anonymized data with event sponsors and partners. Personal information is only shared with your explicit consent.
3.3 Legal Requirements
We may disclose your information if required by law, court order, or governmental regulation, or if we believe disclosure is necessary to protect our rights, property, or safety.
4. Data Security
We implement appropriate technical and organizational measures to protect your personal data:
- Encryption: SSL/TLS encryption for all data transmission
- Secure Storage: Firebase Firestore with industry-standard security
- Access Controls: Restricted access to personal data on a need-to-know basis
- Regular Audits: Security assessments and vulnerability testing
- Payment Security: PCI DSS compliant payment processing via Thawani Pay
Important: While we take all reasonable precautions, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your data.
5. Your Rights
Under applicable data protection laws, you have the following rights:
Right to Access
Request a copy of your personal data
Right to Rectification
Correct inaccurate or incomplete data
Right to Erasure
Request deletion of your personal data
Right to Restrict Processing
Limit how we use your data
Right to Data Portability
Receive your data in a portable format
Right to Object
Object to certain types of processing
To exercise any of these rights, please contact us using the information provided in the Contact section below.
6. Cookies and Tracking
We use cookies and similar technologies to enhance your browsing experience:
6.1 Types of Cookies We Use
- Essential Cookies: Required for basic website functionality
- Analytics Cookies: Help us understand how visitors interact with our site
- Preference Cookies: Remember your settings and preferences
- Marketing Cookies: Used to deliver relevant advertisements (with consent)
You can control cookies through your browser settings. Note that disabling certain cookies may affect the functionality of our website.
7. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy:
- Ticket Purchase Data: Retained for 2 years after the event for accounting and legal purposes
- Marketing Data: Retained until you unsubscribe or request deletion
- Analytics Data: Retained for 26 months (anonymized after 12 months)
8. Children's Privacy
Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.
9. International Data Transfers
Your personal data is primarily stored and processed in the Sultanate of Oman. Some of our service providers may be located outside Oman. When we transfer data internationally, we ensure appropriate safeguards are in place to protect your information.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.
11. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
By using our website and purchasing tickets for Chapters Event 2026, you acknowledge that you have read and understood this Privacy Policy and agree to our collection, use, and disclosure of your information as described herein.